Shipping policy


Shipping & Return Policy

Last updated: 09.24.25

At True Veils, we value your trust and work hard to make sure your order reaches you quickly and in perfect condition. Please review our shipping and return policies below before placing your order.

📦 Shipping Policy

  • Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Shipping Rates: Calculated at checkout based on your location and order weight.

  • Delivery Time: Standard shipping within the U.S. usually takes 3–7 business days after processing. Delivery times may vary depending on carrier delays or high-volume periods.

  • Tracking: A tracking number will be provided once your order ships.

  • Lost or Delayed Packages: We are not responsible for delays caused by the carrier. If a package is lost or stolen after delivery confirmation, please contact the carrier directly.

🚫 Return & Exchange Policy

As a small business, we are unable to accept returns or exchanges. This policy ensures we maintain the highest quality and sanitation standards for all our products.

Please carefully review product descriptions, sizing, and details before purchasing. If you have questions about a product, feel free to contact us — we’re always happy to help!

🛠 Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please email us within 48 hours of delivery at trueveilsinfo@gmail.com with your order number and clear photos of the issue. We’ll work with you to resolve it quickly.