Refund policy

Returns & Exchanges Policy

At True Veils, maintaining the quality, cleanliness, and integrity of every item you receive is extremely important to us. Due to the personal nature of our products and for hygiene and quality-control purposes, all purchases are final sale once they have been picked up or shipped. We do not accept returns or exchanges after this point.

Many of our pieces are offered in limited quantities, and once an item leaves our care, we can no longer guarantee that it has remained unworn, unused, or free from fragrances, makeup, odors, or other factors that may affect its condition. This policy allows us to ensure that every customer receives merchandise that meets the same quality standards.

Exchanges may be requested before your order has been picked up or shipped. If you need to change a size, color, or item, please contact us as soon as possible. Exchanges are subject to availability and any difference in price.

If you receive an incorrect or defective item, please contact us promptly so we can review the issue and assist you.

By completing your purchase, you acknowledge and agree to our Returns & Exchanges Policy. We appreciate your understanding and support of our small business.

We kindly encourage you to:

 

* Review product descriptions, sizing, and photos carefully before purchasing

* Reach out to us with any questions about fit, fabric, or styling — we’re always happy to help you choose the right piece!


✨ Thank you for understanding and supporting our small business. Your trust allows us to continue bringing you beautiful modest fashion with care and attention to detail.

 

 

Last updated: 08/26/2026